Last updated: October 27, 2025
At Soursop Liquid ("we", "us", "our", or the "Site"), your privacy is very important to us.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from SoursopLiquid.com or otherwise communicate with us (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
When updates occur, we will post the revised version on this page and update the “Last updated” date above.
2. Information We Collect
We collect personal information to provide and improve our Services, process your orders, and ensure compliance with legal requirements.
A. Information You Provide Directly
This includes:
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Contact information – name, address, phone number, and email
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Order information – billing address, shipping address, payment confirmation, and order history
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Account details – login credentials, password, and account settings (if applicable)
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Customer support messages – information shared when contacting our team
You can choose not to provide certain information, but it may limit your ability to use specific features of the Site.
B. Information We Automatically Collect
When you visit our Site, we automatically collect certain data using cookies, pixels, and similar technologies.
This may include:
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IP address and general geolocation
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Browser type and device information
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Pages visited, time spent on pages, and referral sources
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Interaction with marketing emails or ads
This “Usage Data” helps us analyze trends, improve our website, and offer a better customer experience.
C. Information from Third Parties
We may receive information from:
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Our e-commerce provider (Shopify) – to process orders and manage your account
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Payment processors – to securely complete transactions
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Marketing and advertising partners – to deliver targeted promotions (where legally permitted)
All third parties are required to handle your data in compliance with privacy laws and this Policy.
3. How We Use Your Information
We use your personal information to:
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Process and fulfill orders, returns, and exchanges
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Communicate about your account or purchases
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Improve our products and customer experience
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Detect and prevent fraud or unauthorized transactions
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Send promotional offers, newsletters, and updates (if you’ve opted in)
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Comply with legal obligations
If you are located in the European Economic Area (EEA), our processing is based on Art. 6(1)(b) and (f) GDPR — fulfilling our contractual obligations and pursuing legitimate business interests.
4. Cookies and Tracking Technologies
We use Cookies to operate and improve our Site, remember preferences, and analyze activity.
You can manage or disable cookies in your browser settings. However, disabling cookies may limit some functionality.
We also recognize the Global Privacy Control (GPC) signal to respect your choice to opt out of targeted advertising.
For details about Shopify’s cookie usage, please visit Shopify’s Cookie Policy.
5. How We Share Information
We may disclose your personal information in the following situations:
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Service providers and partners (e.g., payment processors, logistics providers, customer support platforms)
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Marketing partners, only when you have given consent or as permitted by law
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Legal compliance – when required by law, court order, or government request
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Business transfers – in connection with a merger, acquisition, or sale of assets
We do not sell sensitive personal information or use it to infer characteristics about you.
6. Data Retention and Security
We retain your personal information only as long as necessary to:
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Complete your transactions
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Comply with legal requirements
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Resolve disputes or enforce agreements
We implement reasonable technical and organizational security measures, but please note that no online system is 100% secure.
7. Your Rights
Depending on your location, you may have the following rights:
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Access – Request a copy of your personal data
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Correction – Ask us to correct inaccurate information
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Deletion – Request deletion of your personal information
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Portability – Request your data in a transferable format
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Opt-Out – Stop receiving marketing communications or data sharing for advertising
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Withdraw Consent – Revoke any previously given consent
To exercise these rights, contact us at support@soursopliquid.com.
We may verify your identity before processing your request.
8. European Union and International Users
If you reside in the EU, UK, or other regions with data protection laws, we may transfer your data outside your country (for example, to the United States).
Such transfers are protected under Standard Contractual Clauses (SCCs) or other approved safeguards.
9. Children’s Privacy
Our Services are not intended for children under 16 years of age.
We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us for removal.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: support@soursopliquid.com
Website: www.soursopliquid.com
For the purposes of data protection laws, Soursop Liquid is the data controller of your personal information.