General Return Policy
We want you to be fully satisfied with your purchase from Soursop Liquid.
If for any reason you wish to return your product, we offer a 60-day return policy from the date you receive your order.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
Non-Defective Returns (Change of Mind)
If you decide to return your order for reasons not related to product quality (for example, if you simply change your mind after receiving the product), you will be responsible for the return shipping costs and any handling or processing fees.
The returned item must meet all conditions mentioned above — unused, unopened, and in its original packaging — otherwise, no refund will be issued.
To start a return, please contact our support team at support@soursopliquid.com.
Once your return is approved, we will send you a return shipping label and detailed instructions on how to send your package back.
Returns sent without prior authorization will not be accepted.
For any return-related questions, please contact us anytime at support@soursopliquid.com.
Damages and Issues
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and make it right — through a replacement, exchange, or full refund at no cost to you.
Exchanges
The fastest way to receive the product you want is to return your original item and place a new order once the return is approved.
European Union Orders
If your order is shipped within the European Union, you have the right to refuse delivery while the package is still in transit — for any reason and without incurring any charges.
In this case, the courier will return the product to us automatically, and you will not bear any responsibility or cost for the return.
Once the order has been delivered and signed for, standard return rules apply.
If you choose to return the product after receiving it, and the return is not due to product damage or quality issues, you will be responsible for the return shipping and handling fees, and the product must remain unused, unopened, and in its original packaging.
Refunds
Once your return is received and approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at support@soursopliquid.com.
Notes
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Shipping fees are non-refundable, unless the return is due to our error (damaged or wrong item).
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Returns that do not meet the above conditions (opened, used, or not in original packaging) will not be eligible for a refund.
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We reserve the right to update this policy at any time to comply with regional consumer protection laws.